Refund Policy
Refund Policy
At Defender X Sports, we want you to be satisfied with your purchase. If you are not completely happy with your purchase, we offer a refund or exchange within 30 days of receiving your order. Please read the following guidelines carefully:
Eligibility Criteria
To be eligible for a refund or exchange, items must be unused, in the same condition that you received them, and in their original packaging. Items that have been used or damaged after delivery are not eligible for a refund or exchange.
Refund Process
To request a refund or exchange, please contact our customer service team within 30 days of receiving your order. You will need to provide proof of purchase, such as your order number or receipt. Our team will guide you through the process and provide instructions on how to return your item.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received is incorrect or defective. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned item.
Processing Time
Once we receive your returned item, our team will inspect it and notify you of the status of your refund or exchange. Refunds will be issued to the original payment method used for the purchase, and exchanges will be processed promptly.
Contact Us
If you have any questions about our Refund Policy or need assistance with a return or exchange, please contact us. Our customer service team is here to help and will respond to your inquiries as soon as possible.